i. All online orders are treated as an express intention to purchase the nominated goods for the agreed online prices.
ii. You accept that any delivery charges if applicable will be included with your online purchase order. Refer to delivery charges.
iii. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
b) If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
a) Secure credit card transactions with ANZ egate Payment Gateway for all credit cards. A payment is considered complete when the funds have been approved by ANZ. This process occurs within seconds of processing.
b) We do not store any credit card details
* are or become faulty through no fault of your own
* are not fit for a stated purpose or a purpose you made known via the internet to the staff
* don’t match the description
* are contaminated or have defects that were not obvious or were not brought to your attention.
However, the restaurant/takeaway food establishment must be made aware of any transgression within a reasonable period, preferably on the day/night. You may be asked for proof of purchase and may also be asked to demonstrate that the problem with the goods was not of your making.
If you prefer an alternative to a refund, the restaurant/takeaway food establishments can arrange for goods to be exchanged or replaced. A store credit may only be offered at their discretion. Please choose carefully, as you are not entitled to a refund for simply changing your mind.
b) Once payment has been accepted, your order will be processed within the specified delivery time and dispatched or collected by you unless otherwise advised.
c) Customers will electronically receive an order of confirmation
b) Documentation:- An itemised Tax Invoice containing a description of goods purchased together with any delivery charges accompanies all orders.
c) Final Delivery:- All orders both domestic and commercial will only be delivered to residential or business addresses. Deliveries to apartments must be received by the apartment resident and cannot be left with other parties or in the common areas of the building.
This statement sets out our, itakeaway Pty Ltd's policies relating to your personal information.
Your personal information is important
Most private sector organisations in Australia must, by law, comply with the Privacy Act
1988 (Cth). We will comply with all laws, including the Australian Privacy Principles
("APPs"), which protect your privacy and have implemented a companywide program to ensure compliance by our employees.
The only personal information we collect about you is what you tell us about yourself when you fill in a form, send us an e-mail, enter a competition, speak to one of our representatives. This information may include your name, e-mail and mailing addresses and contact numbers. We will record your e-mail address if you send us an e-mail. If we do not collect this personal information, we may not be able to provide you with the goods or services that you have requested from us.
We use your personal information for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your personal information for the following purposes:
- to contact you to confirm orders
- for complaints handling or data analytics purposes.
We do not store credit card information
We will not sell any personally identifiable information that you give us to any third party.
We use technology to collect information about traffic through our Internet site. However, we cannot identify you from that information. We use the information gathered to make the site more user-friendly and relevant for your needs.
We may also collect, use and disclose personal information under the terms of a particular agreement, promotion or arrangement agreed by you.
We do not disclose your personal information to third parties.
We take all reasonable steps to secure any personal information which we hold about you and to keep this information accurate and up-to-date. Personal information is stored either electronically or in hard copy and appropriate information security measures are in place to protect this information.
Our website does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.
You may request corrections to your personal information held by us. To do this, send an e-mail to us at email@example.com or call us on (03) 9584 9274.
We will take such steps that are reasonable in the circumstances (if any) to destroy or de-identify personal information when it is no longer required.
itakeaway Pty Ltd
Attention: Privacy Officer
93A Beach Road
Mentone, Vic, 3194
You may also contact us by sending a fax to:
itakeaway Pty Ltd
Attention: Privacy Officer
Fax No: (03) 9585 0956
The Privacy Officer is responsible for co-ordinating the investigation of any complaints and resolving the matter with a complainant. The Privacy Officer will manage any complaints received in a timely manner (usually within 30 days), and provide you with a response to your complaint. If you are not satisfied with our response, you may take your complaint to the Office of the Australian Information Commissioner.